Data Protection and Confidentiality

Data Protection

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.

  • When we have a duty to others e.g. in child protection cases

  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.


Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Telephone calls may be recorded for training purposes.

For your safety, CCTV is in operation within the public areas of the building.

Access to your Medical Records

Subject to certain exceptions, you may obtain access to your medical records by prior arrangement with the doctor or the Practice Manager. We are entitled to charge a fee if you request copies of information from your records. Details can be obtained from the Practice Manager.

A summary of your Medical Record can be viewed using Patient Access.

Lately, we have become aware of some insurance companies using this authority to request copies of our patients' FULL medical record. We have serious concerns about this and will attempt to protect you from this practice. For further information see our Subject Access Requests page.