Calls to the Surgery
PLEASE READ THE SELF ISOLATION INFORMATION ONLINE at www.nhsinform.scot/coronavirus-covid-19
If you need additional advice or believe you are deteriorating, please call NHS24 on 111
They may arrange for you to go to hospital or to be seen at the Community Assessment Centre. Please see the following video which explains the process.
Closed Door Policy
Government advice is to cancel routine appointments for diabetes, asthma, COPD, Blood Pressure, Cervical Smears, and all other routine GP and Nurse appointments.
We will still carry out clinically necessary and important blood tests including "NPT blood testing" for patients on methotrexate, sulfasalazine and other immune suppressing drugs.
From Monday, our front doors will be locked and you will only be seen with an appointment. If you are unwell, please refer to the information on NHS inform website. If you feel you need to be seen, or need advice please call our reception desk. You will be asked about your symptoms and may receive a call back from a nurse, doctor, or pharmacist. An appointment will be arranged if clinically required.
If we need to see you and you are unwell with cough, fever, or other symptoms compatible with coronavirus you will be seen under controlled conditions. You will need to wear a mask, and the clinician will be wearing protective equipment.
When ordering prescriptions PLEASE nominate a pharmacy to collect your prescription from as you will no longer be able to collect prescriptions at our premises.
Medical Certificates for Employers
The government are planning to relax the rules regarding "panel lines" or medical certificates for employers. In the meantime, we will post these out to you.
Remember if you can’t make it – PLEASE cancel your appointment.
If you would like to see a particular GP or attend on a particular date, you should ask for a routine pre-bookable appointment. These appointments are limited. GP appointments are allocated a time slot of 10minutes. If you have a complicated problem or more than one issue to discuss, please consider booking a double appointment.
If you would like a same day appointment you should call us as early as possible between 8am and 10am that morning. Where possible, we will try to accommodate your preference for a particular GP and also preference for morning or afternoon appointment.
We have two Advanced Nurse Practitioners who can diagnose and treat many medical problems which previously required an appointment with a doctor. Please consider booking an appointment with the Advanced Nurse Practitioner and you may be seen sooner.
We do try to ensure that enough same day appointments are available; however unforeseen circumstances may lead to sudden changes in demand. If all the appointments on a given day have been filled, and you have a medical problem which requires urgent treatment a doctor will triage this and arrange an urgent assessment if clinically indicated.
We now offer a limited number of pre-bookable early morning appointments for patients who find it difficult to attend during the working day.
Appointments are available on Tuesday and Wednesday mornings from 7:30am to 8:30am, and can be booked in advance.
If you are unable to attend during normal working hours, you may book one of these appointments by requesting an "extended hours appointment".
In Great Britain, patients on average have just seven minutes with their GP. Find out how you can get the most out of your consultation.
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.
This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.
Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.
If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.
Our appointment system is utilised to maximum capacity. Patients are seen every 10 minutes for up to three hours. If you are late for your appointment this leads to knock on delays for every patient after you. We do expect patients to present at or before their appointed time. If you arrive more than 10 minutes late, you will not be seen, and will have to book another appointment.
This will help your doctor or nurse run to time, however at times we may experience delays due to patients experiencing complex medical or emotional problems. We will try to keep you informed of any delays when you arrive for your appointment. We will try to keep any delay to a minimum and would appreciate your patience. If you are concerned about the time you have been waiting, (particularly if you are feeling very unwell) please let our reception staff know.
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using Patient Access:
Cancel Your Appointment online using Patient Access.
- By Telephone:
Please call us on 0141 889 4088, select Option 1 and leave a message.
- By Fax: Please send us a fax on 0141 842 1169.
- In Person: Call into your surgery and let the receptionist know in person.
- SMS: If you registered for SMS appointment reminders and received a text reminder of your appt, you can reply to this text with the word "cancel" to automatically cancel the appointment.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.